Prelaunch preview · October 2026

Delivery & returns

This policy covers the prelaunch preview. It will be reviewed locally and updated before paid sales open. Business registration and support contact details will be published at that time.

Where we plan to deliver

One Accra pilot route. Courier, price, days and lead times are still being quoted and will be published only after they've been tested. We don't offer international shipping — alcohol-based fragrances need a carrier-approved arrangement, and duties and returns differ by country.

When we dispatch

We pack an order only after the payment has been verified by our server. If a reserved item can't be supplied, we'll contact you to choose another option or refund you — we never substitute without permission.

Christmas

Christmas delivery cutoffs are provisional and will be confirmed with our courier before we accept Christmas orders.

Problems with your parcel

• Damaged or leaking: tell us soon after delivery with a photo; we'll replace or refund.
• Wrong item: we'll arrange the correct item or a refund.
• Failed delivery: we'll arrange redelivery; courier rules will be published with the route price.
• Didn't love the scent: that's why we start with small sizes. Opened cosmetics and fragrance can't usually be resold, so preference returns will be considered case by case. This doesn't affect your rights under Ghanaian law.
• Skin reaction: stop using the product and contact us; a person (not an automated tool) will handle it promptly.

Refunds go back through the original payment method once approved by a person.